FAQ - Easy Slipcovers
How do I choose the right size?
All our covers are handmade, so small variations are possible (approximately 0.5–1 inch). For a snug, tailored fit, measure your mattress/cushions carefully and choose a size about 1/2 inch smaller than your measurements. If you need a size that isn’t listed, contact us for a custom order.
What measurements do you need for a custom order?
For a “fits-like-a-glove” custom cover, we typically need:
1. Real photos of your furniture (front, sides, back) and photos without cushions (if applicable).
2. Measurements of the base (length, width, seat length, seat depth, seat height, armrest/arm, back height) plus cushion sizes (length, width, thickness) and quantity.
3. Notes about any special details (angled back, odd shape, non-90° angles, etc.).
Can you make covers for unusual or odd-shaped furniture?
Yes. Please contact us and send photos + measurements. We’ll confirm what’s possible and guide you to the best solution.
Do you offer fabric swatches?
Yes. If you’re not sure about the color, you can order swatches in our shop. Please contact [email protected]
Will the color look exactly the same as on my screen?
Colors can vary depending on your device settings and screen calibration. Swatches are the best way to choose confidently.
What fabric options do you offer (linen/velvet)?
We offer linen (including different weights) and velvet options depending on the product. If you tell us your furniture and usage (everyday, kids/pets, outdoor/indoor), we’ll recommend the best choice.
What’s the difference between mediumweight and heavyweight linen?
Mediumweight linen is softer and easier for everyday washing. Heavyweight linen is more upholstery-like and structured – great for a crisp tailored look and higher wear resistance.
Do you offer piping?
Yes, many designs can be made with or without piping. Piping adds a more structured, finished look.
Do your covers have zippers?
Many of our covers are made with zippers for a clean, fitted finish. The zipper placement depends on the design. You can order any type of covers custom made with the zipper or without. Please write in chat and we will help.
How do I care for linen covers?
• Heavyweight linen (upholstery): dry clean recommended.
• Light/mediumweight linen: gentle machine wash at 30°C (86°F).
• Line dry in open air.
• Avoid chlorine bleach (it weakens flax fibers). For white linen, only oxygen bleach may be used.
Can I use bleach or stain remover on linen?
Do not use chlorine bleach. Linen is sensitive to stain removers – test on a hidden area first. Do not add stain remover directly into the washing machine.
Should I iron linen?
If you prefer ironing, iron with steam on the reverse side. Do not iron completely dry linen – it’s better slightly damp.
How is shipping done? Will I get tracking?
All packages ship by registered mail and require a signature. We provide a tracking number on your mail as soon as your order is dispatched.
How long does delivery take?
Answer 14: Delivery times are estimates and can vary. Typical estimates: North America 1–2 weeks, Europe 1–2 weeks, and many other regions 2–4 weeks. We can’t guarantee exact delivery dates.
Do buyers pay customs and import taxes?
Yes. Buyers are responsible for any customs duties, taxes, handling fees, or clearance charges required by their country. We don’t collect these fees and can’t estimate them.
What if my package is delayed or lost?
Delays can happen due to holidays, weather, or customs. If your package isn’t delivered within the estimated timeframe, we can submit a postal search request – the search may take up to 2 months.
What if my package is returned to the seller?
Made-to-order items are not refundable. If a package is returned, we can resend it one more time – the buyer is responsible for the additional shipping cost.
What if my package arrives damaged?
If the package is damaged or something is missing, the recipient must ask postal employees to record the damage and create an official report/act. Please also take photos and contact us immediately. Without the postal report and photos, we may not be able to help.
What is your return policy?
Contact us within 14 days of delivery and ship the item back within 21 days. Returns must be in immaculate condition and carefully packaged. Buyers are responsible for two-way shipping and any customs costs and restocking fee.
What are your return fees?
Returns include a 50% restocking fee plus shipping. Refunds are issued after we receive the item back in pristine condition. Sale items can’t be returned or refunded.
Do you accept exchanges?
We do not accept direct exchanges. An exchange is only possible as a return (if eligible) and a new purchase of the replacement item.
Can I cancel my order?
Cancellations within 30 minutes are accepted without any fee. After 30 minutes, cancellation is only possible if we haven’t started production and includes a 10% fee.
Can custom or personalized items be returned?
Custom/personalized orders can’t be returned or exchanged unless they arrive damaged or defective.
How can we help?
