Worldwide Delivery — Easy Slipcovers
All packages are shipped by standard mail. The expedited shipping option is provided by FedEx or DHL.
As soon as your package is sent, we will provide your the tracking number. Please make sure the shipping address in your order confirmation is correct – we ship to the address provided at checkout.
We cannot guarantee an exact delivery date or delivery timeframe for any product or order. Any delivery time shown is an estimate only. If you have a deadline, please order well in advance.
Below are estimated delivery times by region:
• North America – 1–2 weeks
• Europe – 1–2 weeks
• Australia, New Zealand and Oceania – 2–4 weeks
• Asia Pacific – 2–4 weeks
• Latin America and the Caribbean – 2–4 weeks
• North Africa and the Middle East – 2–4 weeks
For the expedited FedEx or DHL shipping:
• North America – 5-7 working days
• Europe – 5-7 working days
• Australia, New Zealand and Oceania – 5-10 working days
• Asia Pacific – 5-10 working days
• Latin America and the Caribbean – 5-10 working days
• North Africa and the Middle East – 5-10 working days
Customs and import taxes
Customs & Duties – U.S. Orders
For orders shipped to the United States, all customs duties and import taxes are fully covered by Easy Slipcovers.
U.S. customers will not be charged any additional fees upon delivery. The price you see at checkout is the final price you pay.
Customs & Duties – All countries (except U.S. orders)
The buyer is responsible for any customs and import taxes that may apply. Easy Slipcovers is not responsible for delays due to customs.
The buyer is responsible for any tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect these charges beforehand and cannot estimate the cost.
Delays and parcel search
While your purchase is dispatched, we are not responsible for loss or delivery terms. Delivery times are estimated, and delays can happen – for example, due to holidays (when post offices may not work) or bad weather.
If your package is not delivered within the timeframes listed above, we can apply for a postal search. Just let us know you want us to apply. The search process may take up to 2 months. We hope, of course, that your package arrives on time.
The package was not delivered and went back to the seller
Please keep in mind that all items are made to order and are not refundable. A refund is only possible if the item was sent to the wrong address due to a seller mistake.
If a package is returned to the seller, it can be resent one more time. In this case, the customer is responsible for the additional shipping cost.
We are not responsible for the shipping cost or additional shipping cost if the package was not delivered because:
• the postal carrier had no access to the delivery address
• the address in the order was incorrect
• the address was correct, but the recipient was not available and did not pick up the package from the post office later
To avoid these situations, please check your tracking information from time to time. If anything looks unusual, please contact us.
If the package is damaged
IMPORTANT: If the recipient sees that the shipment is damaged or there is something missing, postal employees must make a note about the damage and draw up a corresponding report/act. Please also take a photo of the damage and contact us as soon as possible.
If there is no postal report/act and no photo of the damage, unfortunately we will not be able to help.
Returns, exchanges and cancellations
In case you’d like to make a return or exchange
• For a return, contact us within 14 days of delivery.
• Ship items back within 21 days of delivery.
• Please see below for return fees.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
• Custom or personalized orders
• Items on sale
Return conditions
In the case of a return, buyers are responsible for two-way shipping costs and/or any customs costs that may occur both ways.
We can only accept returns if items are in immaculate condition and carefully packaged to avoid damage during return shipping.
If you notice the item size is off or you’re not happy with the purchase, please keep the item in good condition until we sort the situation out. If you send it back, kindly pack it well for the return shipment.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Return fees
• There is a 50% (of the item price) restocking fee for any returns plus a shipping fee both ways.
• We will make the refund as soon as we receive the item back in pristine condition.
Orders on sale can’t be returned and refunded.
In the case of highly customized orders, a return is not possible. It is always best to contact us beforehand – we will be happy to give you a thorough consultation on fabric choice and measurements.
Exchange policy
We do not accept direct exchanges.
If you would like a different size, fabric, or design, an exchange is only possible as a return (if eligible) and a new purchase. Please follow our return procedure to send the item back, and then place a new order for the replacement item.
All exchange requests are handled under our Return policy, including return eligibility, timeframes, and applicable fees.
Order cancellations
We do not generally accept cancellations because all orders are sewn only after purchase. Each order is a custom order.
• We accept cancellations made within 30 minutes after purchase without no fee.
• We accept cancellations made later than 30 minutes after purchase only if we did not start to make your order, excluding a 10% fee.
If you would like to cancel your order, please send us a note as soon as possible via the contact form or email: [email protected].
How can we help?
